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  BUSINESS PROCESS CHANGE 2/E
   A Guide for Business Managers and BPM and Six Sigma Professionals
    저자 Paul Harmon
    출판사 Morgan Kaufmann
    출판년도 2007 / 592 pages
    ISBN 978-0-12-374152-3        판매가 35,000원
  
 
TITLE INFORMATION
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
Table of Contents
Companies and Business Processes. I: Enterprise Level Concerns. Strategy, Business Processes, and Competitive Advantage. The Business Architecture and Organizational Alignment. Modeling Organizations. Process Performance Metrics and Evaluation. Organizing and Using an Enterprise BPM Group. II: Process Level Concerns. Modeling Processes. Analyzing Activities. Managing and Measuring Business Processes. Process Improvement with Lean and Six Sigma. A Business Process Redesign Methodology. Process Redesign Patterns. Knowledge Workers and Business Rules. III: Implementation Level Concerns. Software Tools for Business Process Modeling and Redesign. Business Process Management Systems. ERP-Driven Redesign. Software Development. IV. Putting it All Together. The Ergonomic Systems Case.

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