현재위치 :  Home > Operations & Decision Sciences > Operation Management
 
 
  OPERATIONS MANAGEMENT 2/E
   
    저자 Andrew Greasley
    출판사 John Wiley & Sons
    출판년도 2009 / 584 pages
    ISBN 978-0-470-99761-1        판매가 38,000원
  
 
TITLE INFORMATION
Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:

New content in such areas such as the quality gap model, enterprise systems and business process management.

• Expanded case studies, to include more global and European cases and longer cases at the end of each chapter.
• Greater clarity in chapter material organization.
• Worked Examples providing a step-by-step guide to the procedure to solve quantitative problems.
• Visual redesign in full colour.
• More support material for students and lecturers, including an interactive WileyPLUS course.
All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasleyincluding an Instructor’s Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.

Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.


Table of Contents
PART 1 INTRODUCTION.

CHAPTER 1 Introduction.

CHAPTER 2 Operations Strategy.

PART 2 DESIGN.

CHAPTER 3 Process Types.

CHAPTER 4 Layout Design.

CHAPTER 5 Facility Design and Location.

CHAPTER 6 Process Technology.

CHAPTER 7 Product and Service Design.

CHAPTER 8 Process Design.

CHAPTER 9 Job and Work Design.

PART 3 MANAGEMENT.

CHAPTER 10 Planning and Control.

CHAPTER 11 Capacity Management.

CHAPTER 12 Inventory Management.

CHAPTER 13 Lean Operations and JIT.

CHAPTER 14 Enterprise Resource Planning.

CHAPTER 15 Supply Chain Management.

CHAPTER 16 Project Management.

CHAPTER 17 Quality.

CHAPTER 18 Performance Measurement and Improvement.


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