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  OPERATIONS MANAGEMENT 7/E
   
    저자 Nigel Slack / Alistair Brandon-Jone
    출판사 Pearson Higher Education
    출판년도 2014 / 768 pages
    ISBN 978-0-273-77620-8        판매가 46,000원
  
 
TITLE INFORMATION
Operations management is important, exciting, challenging … and everywhere you look!

• Important, because it enables organisations to provide services and products that we all need
• Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
• Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
• And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

‘Operations Management’ focuses on the sustainable and socially responsible imperatives
of operations management, using over 120 cases and illustrations of real-life operations
around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover,
Dyson, Disneyland Paris, Google, The North Face, and many more.




Table of Contents
Brief contents

Guide to ‘operations in practice’, examples, short cases and case studies  

Making the most of this book and MyOMLab   

Preface

To the Instructor   

To the Student

Ten steps to getting a better grade in operations management   

About the authors   

Acknowledgements



Part One INTRODUCTION  

1 Operations management  

2 Operations performance  

3 Operations strategy  



Part Two DESIGN

4 Process design  

5 Innovation and design in services and products  

6 Supply network design   

Supplement to Chapter 6 – Forecasting  

7 Layout and flow

8 Process technology   

9 People, jobs and organization  

Supplement to Chapter 9 – Work study  



Part Three DELIVER – PLANNING AND CONTROL

10  The nature of planning and control  

11  Capacity management

Supplement to Chapter 11 – Analytical queuing models  

12  Inventory planning and control  

13  Supply chain management  

14  Enterprise resource planning (ERP)  

Supplement to Chapter 14 – Materials requirements planning (MRP)  

15  Lean synchronization  

16  Project management

17  Quality management   

Supplement to Chapter 17 – Statistical process control (SPC)



Part Four IMPROVEMENT  

18  Operations improvement  

19  Risk management   

20  Organizing for improvement  



Part Five CORPORATE SOCIAL RESPONSIBILITY  

21  Operations and corporate social responsibility (CSR)

Notes on chapters   

Glossary  

Index  


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