현재위치 :  Home > Operations & Decision Sciences > Operation Management
 
 
  OPERATIONS MANAGEMENT 5/E
   
    저자 Jack R. Meredith / Scott M. Shafer공
    출판사 John Wiley & Sons
    출판년도 2013 / 456 pages
    ISBN 978-1-118-37979-0        판매가 43,000원
  
 
TITLE INFORMATION
Operations Management provides an introduction to the basic concepts of operations management with a strategic, conceptual, and contemporary approach. Specifically written with the needs of MBA students in mind, current topics such as supply chain management, the balanced scorecard, and yield management, as well as those specific to marketing, finance and other majors are explained with less quantitative and more conceptual content.

With a concise format, this text is designed to allow professors to tailor the course through supplementary cases and other materi­als for the unique nature of various MBA programs and student populations.

Jack Meredith has written eight books on operations management, project management and management science, and his research focus is on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology. Scott Shafer, one of the nation’s first college professors to earn the Black Belt Six Sigma certification through the American Society for Quality (ASQ), integrates Six Sigma into educational programs as Director of MA Program and Professor of Management.


Table of Contents
Chapter 1: Competitive Operations for the Global Arena

Operations

Customer Value

Strategy and Competitiveness

From Strategy to Structure

Chapter 2: Designing the Transformation System

Forms of Transformation Systems

Selection of a Transformation System

Chapter 3: Monitoring and Controlling the Transformation System

Monitoring and Control

Process Monitoring

Process Control

Controlling Service Quality

Chapter 4: Six Sigma for Improving the Tranformation System

Approaches for Process Improvement

Business Process Design (Reengineering)

Six Sigma and the DMAIC Improvement Process

Example Six Sigma Project

The Define Phase

The Measure Phase

The Analyze Phase

The Improve Phase

The Control Phase

Six Sigma In Practice

Chapter 5: Lean Operations Improve Tranformation System Value

History and Philosophy of Lean

Traditional Systems Compared with Lean

Specify Value

Identify the Value Stream

Make Value Flow

Pull Value Through the Value Stream

Pursue Perfection

Benefits of Lean

Lean Six Sigma

Chapter 6: Project Management and the Transformation System

Defining a Project

Planning the Project

Scheduling the Project

Controlling the Project: Earned Value

Chapter 7: Managing Supply Chain Logistics and Inventories

Defining Supply Chain Management

Supply Chain Strategy

Supply Chain Design

Outsourcing and Global Sourcing

Inventory Management

Role of Information Technology

Successful Supply Chain Management

The Beer Game

The Economic Order Quantity Model

Chapter 8: Capacity Management through Location and Scheduling

Long-term Capacity Planning

Location Planning Strategies

Short-term Capacity Planning

Forecasting

Forecasting Purposes and Methods

Time Series Analysis

Causal Forecasting with Regression

Locating Pure Services

Effectively Utilizing Capacity Through Schedule Management


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